Sales enablement involves providing a sales team with the tools, information, and content required to sell more effectively. Therefore, a sales enablement chatbot assists in providing these tools and making sales more efficient.

Chatbots run off of machine learning technology, so they have what’s needed to compile data, analyze it, and then make informed decisions based off of it.

When interacting with customers, machine learning allows chatbots to recommend content to customers based off of previous conversations, purchase histories, and other buying trends, totally unique to that individual customer.

Sales chatbots can be used to:

• Reduce wait times to zero.
• Give personalized welcome messages.
• Communicate in multiple languages
• Help customers track their orders
• Collecting feedback

Additionally, chatbots built for sales also have a proven ability to:

• Stop potential customers from leaving
• Reduce cart abandonment rates
• Answer frequently asked questions
• Increase leads, conversions, sales, and customer satisfaction